Find answers to the most common questions about the Application Tracking System.
You can track your application by navigating to the Track Application page from the main menu. Enter your unique 12-character alphanumeric Tracking ID (e.g. CCN123456789) and click 'Track'.
Processing times vary depending on the department and the nature of the request. Generally, it takes between 3 to 7 business days for an initial review. You can monitor the real-time status via your dashboard or the tracking page.
Submitted: Your application has been received successfully.
Pending: Awaiting assignment to an officer.
Under Review: Being evaluated by the concerned department.
Approved: The request has been accepted.
Completed: All actions are finished.
Closed: The ticket is formally closed.
Currently, submitted applications cannot be edited directly to ensure data integrity. If you made a mistake, please use the Contact Us page or submit a new application and reference the old tracking ID.